Effective decision making for managers and team leaders

1
Key Terms used in this course
- Absenteeism
- Empowered
- Consequence
- Norm
- Constraint
- Processed
- Implementation
- Stakeholders
- Values
2
Identify circumstances that require a decision to be made
- Understanding the Importance of Decision Making
- What you will learn on this course
- Identify circumstances that require a decision to be made
- Reflective Activity to do at work
- Circumstances requiring decisions to be made
- Decision Making for planning activities
- Levels of planning and decision-making
- Categories of Decisions
- Strategic decisions
- Tactical decisions
- Operational decisions
- Routine and non-routine decisions
- Bounded and unbounded problems
- Impulse decisions
- Work-based activity
- Reflective Activity
- Internal and External issues requiring decisions
- Categories of problems requiring decisions
- Independent and Dependent decisions
- Three sectors in the British economy
- Desired objectives for making a decision
- Group decision making
- Decision-making process
- Cascading decision-making objectives throughout the organisation.
- Reflective Activity
- Establishing decision-making criteria
- Consequences of decision-making
- Your decision-making criteria
- Reflective Activity
- Programmed and non-programmed decisions
- Decision makers and decision users
3
Gathering Relevant Information
- Requires constant supply of information
- Collecting Information to inform decision making
- Identify the information needed
- A step-by-step approach to Conducting Research and Analysis
- Define the problem
- Collect relevant data
- Develop alternative solutions
- Assessing the consequences
- Select the optimum solution
- Implement the solution
- Measure the results
- Enhancing team morale
- Gathering research for making decisions
- Primary research
- Secondary research
- Types of data to collect
- Workplace systems and procedures
- Regularly review your systems and procedures
- Effects of industry changes and government legislation
- Stakeholders
- Stakeholders and decision making
- Involving stakeholders influences organisational culture
- Communicating decisions to stakeholders
- Top-down and bottom-up communication
- Effect of leadership styles on communication with stakeholders
- Informing stakeholders
- How to inform internal stakeholders
- How to inform external stakeholders
- Getting stakeholders to support your decisions
- Stakeholder analysis
- Stakeholder mapping
- Stakeholder map
- Using the Stakeholder map
4
Analysing Information to inform decision making
- Reflective Activity
- Analysing Information to inform decision making
- The Importance of Objectivity in Analysis
- Involving employees in the decision making process
- Reviewing decisions
- Making a decision or making an informed decision
- Analyse information against established criteria
- Criteria you use in your analysis
- Considering your organisation’s values

Effective decision making

For Managers, Team Leaders, and Supervisors

What you will learn:

Course content

Key Terms used in this course

Identify circumstances that require a decision to be made

Gathering Relevant Information

Analysing Information to inform decision making