Effective decision making

For Managers, Team Leaders, and Supervisors

This course introduces you to a variety of decision-making techniques that will enable you to bring your team together in making decisions. Learn how different types of decisions are made at different levels, and how these decisions influence the planning, objective setting and success of your organisation.
Decision-making for managers and team leaders

What you will learn:

What you will learn: 

How to identify circumstances that require a decision to be made

How to collect information to inform decision making

How to analyse information to inform decision making

How to make a decision

Course content

  • 1

    Key Terms used in this course

    • Absenteeism

    • Empowered

    • Consequence

    • Norm

    • Constraint

    • Processed

    • Implementation

    • Stakeholders

    • Values
  • 2

    Identify circumstances that require a decision to be made

    • Understanding the Importance of Decision Making

    • What you will learn on this course

    • Identify circumstances that require a decision to be made

    • Reflective Activity to do at work

    • Circumstances requiring decisions to be made

    • Decision Making for planning activities

    • Levels of planning and decision-making

    • Categories of Decisions

    • Strategic decisions

    • Tactical decisions

    • Operational decisions

    • Routine and non-routine decisions

    • Bounded and unbounded problems

    • Impulse decisions

    • Work-based activity

    • Reflective Activity

    • Internal and External issues requiring decisions

    • Categories of problems requiring decisions

    • Independent and Dependent decisions

    • Three sectors in the British economy

    • Desired objectives for making a decision

    • Group decision making

    • Decision-making process

    • Cascading decision-making objectives throughout the organisation.

    • Reflective Activity

    • Establishing decision-making criteria

    • Consequences of decision-making

    • Your decision-making criteria

    • Reflective Activity

    • Programmed and non-programmed decisions

    • Decision makers and decision users

  • 3

    Gathering Relevant Information

    • Requires constant supply of information

    • Collecting Information to inform decision making

    • Identify the information needed

    • A step-by-step approach to Conducting Research and Analysis

    • Define the problem

    • Collect relevant data

    • Develop alternative solutions

    • Assessing the consequences

    • Select the optimum solution

    • Implement the solution

    • Measure the results

    • Enhancing team morale

    • Gathering research for making decisions

    • Primary research

    • Secondary research

    • Types of data to collect

    • Workplace systems and procedures

    • Regularly review your systems and procedures

    • Effects of industry changes and government legislation

    • Stakeholders

    • Stakeholders and decision making

    • Involving stakeholders influences organisational culture

    • Communicating decisions to stakeholders

    • Top-down and bottom-up communication

    • Effect of leadership styles on communication with stakeholders

    • Informing stakeholders

    • How to inform internal stakeholders

    • How to inform external stakeholders

    • Getting stakeholders to support your decisions

    • Stakeholder analysis

    • Stakeholder mapping

    • Stakeholder map

    • Using the Stakeholder map

  • 4

    Analysing Information to inform decision making

    • Reflective Activity

    • Analysing Information to inform decision making

    • The Importance of Objectivity in Analysis

    • Involving employees in the decision making process

    • Reviewing decisions

    • Making a decision or making an informed decision

    • Analyse information against established criteria

    • Criteria you use in your analysis

    • Considering your organisation’s values