Courses For Jobs Terms and Conditions of Service
1 - Important Notes about qualifications and courses
a) Under no circumstances do we guarantee that you will obtain any qualification or a pass from your subject course assessment, or test or exam.
b) All prospective learners are advised to check that the qualification and/or course they are paying for is fit for their purpose and is suitable for their work placement in the region of the United Kingdom that they reside in.
c) All qualifications and courses advertised on our website display a public Course Information page with details of the qualification/course.
d) All prospective learners must read the Course Information that is publicly displayed and ensure they understand this information prior to making any payments.
e) Courses For Jobs Ltd and/or our staff will not be held responsible for any errors of judgement by the prospective learner in selecting the qualification they choose to study, or making payments for their chosen qualification/course.
f) It will be the responsibility prospective learner to check with any Local and course relevant Regulating Bodies, Universities or Colleges that the course they are purchasing will be accepted, for work in their region and accepted as Entry to further Education.
2 - Reminder - We do not teach these RQF or QCF courses, we only assess your submitted evidence and provide feedback on assessed evidence, according to Awarding Body requirements. Feedback to each assessment will be provided in writing within the ePortfolio.
However, we provide learning support by giving the learner access to learning resources within their secure learning account on our secure Learning Management System (LMS) within www.coursesforjobs.com
3 - It is the learner's responsibility to study and read their learning resources, and update their knowledge and understanding, and their skills and competence. It is not up to the company to tell the learner when to study or how to study.
4 - All qualifications are self-paced. It is the learner's responsibility to decide when to study, how to study, and any other activities they need to undertake to successfully complete the qualification to the required standard.
5 - All our RQF qualifications are taken by adults over 19 years old. The qualifications and courses are specifically delivered by online and distance learning courses, and therefore it is the learner's responsibility to complete their assignments and submit them.
6 - It is only after a submission of completed assignment or work-based evidence that assessors will assess and grade the work the learner has submitted and add it to the portfolio of evidence as appropriate.
7 - Assessors will be assigned to grade learners’ evidence based on assessor availability, and learners cannot choose which assessor will grade their coursework.
8 - All contact between Assessor and Learner must be in writing, by email only or through www.coursesforjobs.com In-Course Discussion LMS. There will not be any phone calls between assessors and learners, due to need to have all contact in writing.
9 - By signing up for a course, you agree to be bound by our Terms and Conditions of Service.
10 - A course may have Preview content, and any preview content will be free to view.
11. A learner can enrol and pay for a course directly through this website, or through paying us directly through bank transfer or direct debit, or by paying through our advertising partners including Reed courses.
12 - By paying for a course, you have enrolled for that course. Once you start viewing the actual course materials (not the Preview content), then you lose the right to cancel and there are no refunds.
13 - Your statutory right under the consumer protection Consumer Contract Regulations allows you to cancel 14 days before the course starts, that is before course delivery starts. If course delivery has already taken place, then you cannot cancel but you are bound to complete the course.
14 - The Consumer Contracts Regulations contain specific provisions for digital content. If you access digital content from any of our sites and/or access your e-portfolio, within the 14-day cancellation period, then you acknowledge and give your consent that once you have accessed the digital materials you will lose your right to cancel.
15 - The 14-day cooling-off period does not apply to business purchasers, and therefore learners whose fees were paid by a business or their employer rather than an individual, can start immediately.
16 - Some of our competence-based qualifications are for individuals in England only. We will state clearly if this is the case, before you start the qualification.
17 - Your Responsibilities as Learner
a) To ensure that you have all necessary ICT access and facilities required to participate in, and complete the course.
b) You must ensure that you have sufficient self-motivation for distance learning study or blended learning study.
c) You must ensure that you are sufficiently competent in ICT skills and have the necessary equipment and network connections to enable you to receive and send emails and attachments for assessments, to use the Learning Management System (LMS) on www.coursesforjobs.com to view learning materials online and/or your smartphone, to use the electronic portfolio system (e-portfolio), all to complete your studies.
d) If an additional textbook has been recommended for you, then you must ensure that you purchase your own copy of any recommended textbooks that will aid you in your studies.
e) You must ensure that you are honest and of good character in providing evidence of your work activities (without cheating) to meet the required assessment criteria within the target timescales in order to complete your qualification.
f) Learners studying full qualifications must read the Qualification Specifications and abide by all the assessment requirements set out by the Awarding Body for recognised qualifications.
g) You must ensure that you complete all e-Portfolio Knowledge Tasks/Assignments, and Assessments according to the Unit Standards from the Awarding Body.
h) You must ensure that you do not cheat on the course, copy or plagiarise, or indulge in any academic misconduct.
i) You must ensure that all work submitted by you was actually done by you, and not done by someone else.
j) To ensure that you do not copy, reproduce, translate, adapt, vary or modify any course materials or software underlying the courses, nor communicate them or it to any third party. Nor can you remove, adapt or otherwise tamper with any copyright, trademark or our logo which appears as part of the course.
k) To use either the Appeals Procedure, or the Complaints Procedure, as appropriate, to report discontent.
l) To ensure appropriate and respectful conduct is shown towards tutors, staff and other learners, where applicable. To ensure at all times that you treat our employees with courtesy and respect. We will not tolerate any abusive behaviour, either verbally, physically or in written format.
m) Unreasonable/abusive behaviour is behaviour or language (whether verbal, i.e. face to face or by telephone, or written) that may cause staff to feel intimidated, threatened or abused. These could result in expulsion of the student from the course/qualification.
n) Examples of unreasonable or abusive behaviour may lead to expulsion include, but are not exclusive to:
iii) verbal abuse
iv) racist language or racist abuse
v) sexist language, or sexist abuse
vi) racially-motivated bullying
vii) derogatory remarks,
viii) offensive language of any sort,
ix) constant rudeness that interferes with delivery of service to the student,
x) learner refusing to read learning materials provided for the learner's support
xi) refusing to read emails sent to the learner and insisting on telephoning to have content of said email read out to them on the telephone
xii) learner claiming that login information was not sent to them, when there is clear evidence that this was sent, and clear evidence that the learner has logged into the LMS using the same login information that they claim not to have received,
xiii) making inflammatory statements, or
xiv) raising unsubstantiated allegations
xv) spreading lies about the company to corporate partners such as Reed, etc
xvi) And anything else that can be classed as unreasonable or unprofessional in a work environment.
18 - Our Responsibilities as Training Provider
a) To provide you with the Learning and Assessment Delivery and Support, according to the services purchased.
b) On receipt of payment, to create your individual learning plan (ILP) on your e-Portfolio, based on your units/modules, and confirm this with you.
c) On commencement of the programme of study, to provide you with full induction onto your course, including explaining to you the Appeals Procedure, and the Complaints Procedure, and training on using the e-Portfolio.
d) To provide you with the necessary support, online tuition, and learning opportunities, and assessments which will lead to the award of the appropriate award/certificate/diploma subject to you successfully fulfilling the requirements of your programme and modules.
e) To support you and provide you with Information, Advice and Guidance (IAG), to enable you achieve your learning goals.
f) Depending on the services purchased by the learner, to provide one-to-one tutorials and/or group webinars, live conferencing lectures/tutorials, as required, booked in advance by you on the online diary.
g) To mark assignments and assess submitted evidence according to the duration chosen and paid for by the learner, provided all payments are up-to-date.
h) To ensure that all Assessment evidence are judged according to the principles of VARCS – Valid, Authentic, Relevant, Current, Sufficient
i) For learners who have paid for fast-track, to mark assignments within 5 workings days.
j) For learners on 12-months standard duration, to provide feedback on assignments/course work/assessments within 10 working days of the work being uploaded onto the e-portfolio, provided that payments are up-to-date.
k) For learners on 15-18 months standard duration, to provide feedback on assignments/course work/assessments within 15 working days of the work being uploaded onto the e-portfolio, provided that payments are up-to-date.
l) for learners on 24-months standard duration, to mark and provide feedback on assignments and submitted evidence within 20 working days of submission.
m) To reply to emails within one working day.
n) To provide a courteous, supportive and friendly service at all times.
o) To maintain the quality of the courses and qualifications.
p) To make available to learners, an Appeals Procedure, and a Complaints Procedure.
q) To maintain our Awarding Body Centre Approval and accreditation for all our approved courses.
r) To listen to feedback from learners and continue to develop our websites, learning materials, assessment materials, learner support, and learning delivery methods, for the benefit of our learners.
s) To robustly and vigorously defend the company and our staff against unfounded allegations, spurious claims, and unreasonable behaviour.
t) To enforce the Terms and Conditions.
u) If a learner's company/organisation is paying for the learner's study and the learner needs to be withdrawn from the qualification due to unreasonable and/or abusive behaviour, we will confirm in writing the circumstances for the withdrawal direct to the company payee/sponsor.
v) If a statutory or regulating body such as the CQC contacts us regarding a learner, for safeguarding reasons we will be obliged to share information about the learner’s conduct and behaviour.
19 - Learning and Assessment Delivery and Support received by the learner are according to the services purchased as follows:
- eLearning Delivery with eLearning and Assessment Support
- Extra One-to-One Private Tutorials and Career Support along with eLearning and Assessment
- Standard Duration – between 12 months and 24 months
- Fast Track or Accelerated Duration - for those who want to finish faster than the standard duration.
20 - Training and Blended Learning Support depends on the delivery option paid for by the learner and can include:
- eLearning support for all
- email support for all,
- distance learning support using learning resources and In-Course messaging within www.coursesforjobs.com LMS,
- Recorded or live web conferencing synchronised with audio conferencing, for those who paid for one-to-one support and/or fast track,
- Blended learning support - for those who paid for one-to-one support and fast track support, subject to terms and conditions
- Note that a learner will only receive the service they paid for and cannot demand a higher-level service by bullying or making spurious complaints.
21 - Those learners studying for full qualifications will receive
- Learning and Development Delivery and Support
- Assessments, Feedback, and written Support;
- Portfolio Building and support to understand how to use the ePortfolio, matrix completion, gap analysis etc.;
- Information, Advice and Guidance;
- Internal Quality Assurance;
- External Quality Assurance;
- Qualification Certification;
- Employability Support, as appropriate;
- Qualification Progression, as appropriate
22 - By purchasing your course/qualification from Courses For Jobs, you form a binding contract with Courses For Jobs Ltd for delivery of your course / qualification and you are liable for the full payment, whether you are allowed to pay by monthly instalments or not.