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Highfield Level 3 Diploma in Team Leading and Supervision (RQF)

Qualification for Team Leaders, Supervisors, Managers

Highfield Level 3 Diploma in Team Leading and Supervision (RQF) is a national recognised qualification for those in a management role. 

These team leader roles can be in the private, public or voluntary sector and include supervisors, team leaders, new managers, coordinators, project officers, shift supervisors, forepersons and shift managers.

Who is this Level 3 Diploma in Team Leading and Supervision qualification for?

This Level 3 Diploma in Team Leading and Supervision qualification is aimed at individuals currently employed in team leader or supervisor roles. 

This includes those working in the following job roles:

  • Front Line manager, 
  • Junior Manager, 
  • Supervisor, 
  • Team Leader, 
  • Care Coordinator 
  • Project Officer, 
  • Shift Supervisor, 
  • Foreperson, 
  • Shift Manager, 
  • and those aspiring to similar jobs

Usual Responsibilities of the Team Leader/Supervisor studying the Level 3 Diploma in Team Leading and Supervision 

These responsibilities usually include: 

  • Supporting, 
  • managing and developing team members, 
  • managing projects, 
  • planning and monitoring workloads and resources. 
  • Delivering operational plans, 
  • resolving problems, and 
  • building relationships

The Level 3 Diploma in Team Leading and Supervision (RQF) is the qualification that supports the delivery of the Team Leader/Supervisor apprenticeship standard and covers the knowledge, skills and behaviours contained within this standard. 

Key Ofqual facts of the Level 3 Diploma in Team Leading and Supervision (RQF) 

Qualification number: 603/4305/9  

Learning aim reference: 60343059 

Credit value: 40 

Assessment method: Portfolio of Evidence 

Guided learning hours (GLH): 223 

Total qualification time (TQT): 400

How long will it take?

To complete this Level 3 Diploma in Team Leading and Supervision qualification learners should expect to undertake 400 hours of learning of which 223 will be guided. 

Duration is flexible, up to 20 months. 

Learners can study at their own pace, and can complete in as quickly as 6 months, and can also take up to 18 months to complete the qualification.

Topics covered

The qualification covers the knowledge and skills learners need to lead or supervise a team, including the interpersonal, leadership and management skills required to succeed in a lower management position. The qualification topics include leading people, building relationships, project management and decision making.   

To achieve the Highfield Level 3 Diploma in Team Leading and Supervision (RQF), learners must complete all units contained within the mandatory group and these are:

1. Leading people
2. Managing people
3. Building relationships
4. Communication
5. Operational management
6. Project management
7. Finance
8. Awareness of self
9. Management of self
10. Decision making
11. Behaviours of a team leader or supervisor
12. Maintaining continuous professional development 

Training and Learning: 

Learners receive support with  the learner fully in charge of their own timetable. 

Learning Support includes: 

  • online learning materials 
  • Live tutorials webinars 
  • email support from tutor, 
  • Community Forum and Peer Support  
  • and other learning resources as required.

E-Learning and Assessment option includes basic support with online learning materials and assessment, with the learner fully in charge of their own timetable. 

The learner has access to online resources on our VLE (Virtual Learning Environment) for learning, and our e-Portfolio for assessments and assignments. 


The learner has access to our e-Portfolio for assessments and assignments. 

Your trainer/assessor will assist you in producing a portfolio of evidence that provides evidence of your knowledge and performance. 

Assessments are flexible and involve a variety of assessment methods including: 

  • written questions, 
  • oral questioning, 
  • professional discussions, 
  • observation of work-based performance,  
  • work-based evidence, 
  • personal statements 
  • reflective accounts 
  • witness testimony, 
  • and more. 

Requirements for enrolment

Learners need to have access to a computer/laptop/tablet with internet access, to be able to use the e-Portfolio. 

Learners must live and work in England.

Learners need to be employed in a suitable supervisory, team leading or management job role within any sector or industry. 

Those not in a management or supervisory role should move to such a job role as soon as possible, in order to evidence their skills and competence.

This qualification is delivered in English. Learners must be able to read and write in English, in order to undertake this qualification.

Career path

Progression opportunities 

On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications: 

  • Level 4 Certificate in Principles of Leadership and Management for Adult Care 
  • Level 5 Diploma in Leadership and Management 
  • Level 5 Diploma in Operations and Departmental Management 
  • Qualifications in coaching and mentoring

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