Course fee payment options

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Description of Personalised pathways offer

This offer is for those wanting Personalised pathways to choose the optional units they want. The fee is for 58 credits. Any extra credits above 58 credits are charged extra on pro-rata basis

Personalised pathways are available for those working in different settings or those requesting a different set of optional units to the ones listed, including:

  • Dementia
  • Domiciliary Care, including home care, and home help services
  • End of Life
  • Adults with Learning Disabilities
  • Residential care
  • Other Community Care
  • Primary Care
  • Acute health environments (eg. hospitals)
  • Supported living projects
  • Day Care, Respite Care and other community-based care
  • Live-in Care, Personal Assistants, and private care for a person or family. 

This course is available in England only.

This qualification is recognised by Ofqual for delivery in England, UK only. Therefore, if you don't physically live and work in England, UK, you wouldn't be able to complete the practical elements of this course.

The Highfield Level 3 Diploma in Adult Care (RQF) confirms occupational competence for identified roles in the Health and Social Care workforce in England.

Who is this qualification for?

This qualification confirms competence in areas of health and social care for roles, such as:

  • Senior care assistants, senior support workers, senior key workers in residential settings
  • Senior healthcare assistants/support workers in community and primary care environments
  • Senior healthcare assistants/support workers in acute health environments
  • Senior care assistants/support workers/key workers in domiciliary services
  • Senior care assistants/support workers/key workers in day services
  • Senior support workers in supported living projects
  • Community-based senior care assistants/support workers/key workers, including those working in specialist areas, eg dementia, learning disabilities
  • Personal assistants employed directly by the individual they support or their families


Other work roles, emerging new types of workers, and multidisciplinary health roles crossing traditional service barriers and delivery models. 

Location requirements: You must physically live and work in England, UK, as this qualification is accredited by Ofqual for delivery in England only. 

Minimum age entry requirements – 19 years and over. No maximum age entry requirement.

Minimum qualification requirements: No previous qualification required.

Language Requirements: The Learner must be able to read and write in English as this qualification is delivered in English.

Work requirements: Learners must be working in a care job in a social care setting or a health care setting.

Learners must be IT literate and able to use the Internet, Microsoft Office, and Adobe PDFs

Programme Content – What the learner will study

To fully achieve the Highfield Level 3 Diploma in Adult Care (RQF),  learners must complete a minimum of 58 credits, comprising nine (9) mandatory units, and seven (7) optional units. Total number of units studied are 16 units.

The mandatory units are:

1 Promote communication in care settings

2 Promote effective handling of information in care settings

3 Promote personal development in care settings

4 Promote person-centred approaches in care settings

5 Promote equality and inclusion in care settings

6 Promote health, safety and wellbeing in care settings

7 Responsibilities of a care worker

8 Duty of care in care settings

9 Promote safeguarding and protection in care settings



All Optional Units available 

Learners must achieve a minimum of 30 credits (7 or 8 units) from the list of optional unit from groups A, B or C. Please be aware of maximum credits allowed within Optional unit groups B and C.


Optional Group A

10. Purpose and principles of independent advocacy
11. Understand mental well-being and mental health promotion
12. Understand mental health problems
13. Understand the process and experience of dementia
 14. Understand the administration of medication to individuals with dementia using a person-centred approach 

15. Understand the role of communication and interactions with individuals who have dementia
16 Understand the diversity of individuals with dementia and the importance of inclusion
17 Introduction to personalisation in social care
18 The Principles of Infection Prevention and Control
19 Causes and spread of infection
20 Cleaning, Decontamination and Waste Management
21 Understand the context of supporting individuals with learning disabilities
22 Principles of supporting an individual to maintain personal hygiene
23 Understand positive risk taking for individuals with disabilities
24 Principles of supporting individuals with a learning disability regarding sexuality and sexual health
25 Understand how to support individuals with autistic spectrum conditions
26 Principles of self-directed support
27 Understand Physical disability
28 Understand the impact of acquired brain injury on individuals
29 Understand sensory loss
30 Understand models of disability
31 Understand the Effects of Ageing in Activity Provision
32 Diabetes Awareness
33 Understanding and Enabling Assisting and Moving Individuals
34 Stroke Awareness
35 Understand how to provide support when working in end of life care
36 Understand the factors affecting older people
37 Understand Advance Care Planning
38 Understand how to support individuals during the last days of life
39 Understand Stroke Care Management
40 End of life and dementia care
 41 Providing independent advocacy support 

42 Maintaining the independent advocacy relationship
43 Responding to the advocacy needs of different groups of people
44 Recognise indications of substance misuse and refer individuals to specialists
45 Support individuals who are substance users
46 Identify and act upon immediate risk of danger to substance mis-users
47 Provide services to those affected by someone else’s substance use
48 Increase awareness about drugs, alcohol or other substances with individuals and groups
49 Test for substance use
50 Carry out initial assessments to identify and prioritise the needs of substance misusers
51 Carry out comprehensive substance misuse assessment
52 Assist with the transfer of individuals who misuse substances between agencies and services
53 Support individuals through detoxification programmes
54 Develop and sustain effective working relationships with staff in other agencies
55 Administer Medication to individuals and monitor the effects
56 Understand and meet the nutritional requirements of individuals with dementia
57 Enable rights and choices of individuals with dementia whilst minimising risks
58 Understand and enable interaction and communication with individuals who have dementia
59 Equality, diversity and inclusion in dementia care practice
60 Provide support to manage pain and discomfort
61 Gain access to the homes of individuals, deal with emergencies and ensure security on departure
62. Undertake agreed pressure area care
63. Move and position individuals in accordance with their care plan
 64. Contribute to raising awareness of health issues 

65 Provide support to individuals to continue recommended therapies
66 Provide support to maintain and develop skills for everyday life
67 Facilitate learning and development activities to meet individual needs and preferences
68 Support the development of community partnerships
69 Implement therapeutic group activities
70 Support individuals to develop and run support groups
71 Prepare to support individuals within a shared lives arrangement
72 Support individuals to access and use services and facilities
73 Provide support for individuals with a shared lives arrangement
74 Support individuals in their relationships
75 Facilitate person centred assessment, planning, implementation and review
76 Support individuals to live at home
77 Support individuals to manage their finances
78 Support individuals to access and manage direct payments
79 Support individuals to access housing and accommodation services
80 Support individuals to deal with personal relationship problems
81 Support individuals with specific communication needs
82 Support individuals during a period of change
83 Support individuals to prepare for and settle in to new home environments
84 Support Individuals who are bereaved
85. Work in partnership with families to support individuals
86. Promote positive behaviour
87. Support use of medication in social care settings
88. Support individuals at the end of life
89. Prepare environments and resources for use during healthcare activities
 90. Prepare for and carry out extended feeding techniques 

91 Undertake tissue viability risk assessments
92 Undertake physiological measurements
93 Obtain venous blood samples
94. Undertake urethral catheterisation processes
95. Identify the physical health needs of individuals with mental health needs and plan appropriate actions
96 Support families in maintaining relationships in their wider social structures
97 Work with families, carers and individuals during times of crisis
98 Enable individuals with behavioural difficulties to develop strategies to change their behaviour
99 Help individuals address their substance use through an action plan
100 Implement the positive behavioural support model
101 Support positive risk taking for individuals
102 Support individuals to maintain personal hygiene
103 Support person-centred thinking and planning
104 Promote active support
105 Support individuals with a learning disability to access healthcare
106 Support parents with disabilities
107 Support individuals with self-directed support
108 Work with other professionals and agencies to support individuals with physical disabilities
109 Support families who are affected by acquired brain injury
110 Promote effective communication with individuals with sensory loss
111 Support individuals with multiple conditions and/or disabilities
112 Support individuals in the use of assistive technology
113 Support individuals to access education, training or employment
114 Enable individuals to negotiate environments
 115. Coordination of Activity Provision in Social Care 

116 Support individuals during the last days of life
117 Managing symptoms in end of life care
118 Support the spiritual wellbeing of individuals
119 Promote nutrition and hydration in health and social care settings
120 Support individuals who are distressed
121 Facilitate the development of effective group practice in health and social care or children and young people’s settings
122 Promote nutrition and hydration in early years and childcare settings
123 Support individuals to be part of a community
124 Provide support to adults who have experienced harm or abuse
125 Supporting infection prevention and control in social care
126 Support individuals to stay safe from harm or abuse
127 Assess the needs of carers and families
128 Support individuals with autistic spectrum conditions
129 Support people who are providing homes to individuals
130 Provide support for journeys
 131. Understand theories of relationships and social networks 


Leadership Units
As part of the optional units they select, learners may wish to take units in leadership.
Knowledge Leadership: Optional Group B
Learners may achieve a maximum of 5 credits from this group
Unit reference Unit title
132 Leadership and Management in Adult Care
133 Team Leadership in Adult Care
134 Professional Development in Adult Care
135 Supervision and Performance Management in Adult Care
136 Resource Management in Adult Care
 137 Manage Self for Leadership in Adult Care 

Competence Leadership: Optional Group C
Learners may achieve a maximum of 8 credits from this group
Unit reference Unit title
138. Develop professional supervision practice in health and social care settings
139.Manage team performance
140. Encourage learning and development
141. Contribute to effective team working in health and social care settings
142. Prepare for and support quality audits
 143. Manage induction in health and social care settings 


How Learning is delivered 

The Highfield Level 3 Diploma in Adult Care (RQF) is delivered through a textbook, workbook, online learning materials, online course discussions, and one-to-one support by a tutor.


How Learning is Assessed 
Learners are assessed through a series of questions and workbooks to assess their knowledge and understanding.

To assess the learner's practical skills and competence, the Assessor will use a variety of assessment methods to gather work-based evidence including: 

  • Work-products evidence 
  • Personal Statements 
  • Reflective Accounts 
  • Case Studies 
  • Professional Discussions


Learners will be guided and supported to prepare for assessments. 

There are no workplace visits. 

All assessments will be done and signed off by the Assessor and IQA. 

There is no need to involve your Manager or your Employer.


Completion and Certification

On completion, the learner will be awarded the Highfield Level 3 Diploma in Adult Care (RQF) awarded by Highfield Awarding Body for Compliance, Highfield Qualifications.

Course curriculum

  • 1

    Pre-enrolment Information for Personalised Pathways

    • Welcome to your course

    • Qualification Structure and ROC

    • Awarding Body Specifications for the Qualification

    • Learner Entry Requirements with Courses For Jobs

    • 14-day money back guarantee

    • Reminder of Terms and Conditions

    • Starting Learning and Assessments Immediately

  • 2

    How Learning, Teaching, and Assessments are delivered

    • How e-Learning is delivered and supported

    • How Learning is Assessed

    • How to pass/complete this qualification

    • Your Portfolio of Assessment Evidence

    • Eportfolio Dashboard - what it looks like

    • Learner e-Portfolio-view-Knowledge-Tasks

    • Develop written communication and report writing skills

  • 3

    Learner Support Guides

    • Level of Skill to demonstrate for Level 3 assessments

    • Learner Quick Start Guide on using the e-portfolio

    • How to answer Questions and Complete Knowledge Tasks in the e-portfolio

    • How to Submit evidence to your Assessor in the e-portfolio

    • How to Re-Submit evidence to your Assessor in the e-portfolio

  • 4

    Assessment Standards for Mandatory Units

    • 1 Promote communication in care settings

    • 2 Promote effective handling of information in care settings

    • 3 Promote personal development in care settings

    • 4 Promote person-centred approaches in care settings

    • 5 Promote equality and inclusion in care settings

    • 6 Promote health, safety and well-being in care settings

    • 7 Responsibilities of a care worker

    • 8 Duty of care in care settings

    • 9 Promote safeguarding and protection in care settings

  • 5

    Optional Units offered and Popular Units

    • Optional Units Available - Group A 30 credits

    • Optional Units offered as part of Discounted Course fees

    • 13 - Understand the process and experience of dementia

    • 18 - The principles of Infection Prevention and Control

    • 29 - Understand sensory loss

    • 63 - Move and position individuals in accordance with their care plan

    • 66 - Provide support to maintain and develop skills for everyday life

    • 67 - Facilitate learning and development activities to meet individual needs and preferences

    • 72 - Support individuals to access and use services and facilities

    • 75 - Facilitate person-centred assessment, planning, implementation and reviews

    • 81 - Support individuals with specific communication needs

    • 87 - Support use of medication in social care settings

    • 120 - Support individuals who are distressed

  • 6

    Level 3 Diploma in Adult Care - Learning Resources

    • Knowledge, skills and behaviours expected of a Lead Adult Care Worker

  • 7

    Promote Communication - Learning Resources for L3DACU01

    • Promote Communication 1

    • Promote Communication 2

    • Promote Communication 3

    • Promote Communication 4

    • Promote Communication 5

  • 8

    Promote effective handling of information - Learning Resources for L3DACU02

    • Introduction to handling information

    • Requirements for handling information

    • Implement good practice in handling information and support others

  • 9

    Promote Personal Development - Learning Resources for L3DACU03

    • Promote Personal Development 1

    • Promote Personal Development 2

    • Promote Personal Development 3

    • Promote Personal Development 4

    • Promote Personal Development 5

    • Promote Personal Development 6

  • 10

    Promote person-centred approaches - Learning Resources for L3DACU04

    • Introduction

    • How to promote the application of person-centred approaches

    • How to work in a person-centred way

    • How to establish consent when providing care or support

    • How to implement and promote active participation

    • How to support the individual’s right to make choices

    • How to promote individuals’ well-being

    • The role of risk-assessment in enabling a person-centred approach

  • 11

    Promote equality and inclusion in care settings - Learning Resources for L3DACU05

    • Introduction to Promoting Equality

    • Understand the importance of diversity, equality and inclusion

    • Be able to work in an inclusive way

    • Be able to promote diversity, equality and inclusion

  • 12

    Promote health, safety and well-being in care settings - Learning Resources for L3DACU06

    • Introduction to Promoting Health and Safety

    • Understand own responsibilities, and the responsibilities of others, relating to health and safety

    • Be able to carry out own responsibilities for health and safety

    • Understand procedures for responding to accidents and sudden illness

    • Be able to reduce the spread of infection

    • Be able to move and handle equipment and other objects safely

    • Be able to handle hazardous substances and materials

    • Be able to promote fire safety in the work setting

    • Be able to implement security measures in the work setting

    • Know how to manage stress

  • 13

    Responsibilities of a care worker - Learning Resources for L3DACU07

    • Introduction to Responsibilities of a care worker

    • Understand working relationships in care settings

    • Be able to work in ways that are agreed with the employer

    • Be able to work in partnership with others

  • 14

    Duty of care in care settings - Learning Resources for L3DACU08

    • Introduction to Duty of care in care settings

    • Understand how duty of care contributes to safe practice

    • Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care

    • Know how to respond to complaints

  • 15

    Promote safeguarding and protection in care settings - Learning Resources for L3DACU09

    • Introduction to Promote safeguarding and protection in care settings

    • What is Abuse?

    • Introduction to Promote safeguarding and protection in care settings

    • Key principles of safeguarding adults

    • What is safeguarding?

    • Who might need safeguarding services?

    • Who may be at risk of abuse?

    • Patterns of abuse

    • Who can be an abuser?

    • What does Safeguarding Adults consist of?

    • Know how to recognise signs of abuse

    • Physical abuse

    • Examples of physical abuse

    • Possible indicators of physical abuse

    • Financial abuse

    • Know how to recognise signs of abuse