Course fee payment options - choose one option

Either pay in monthly instalments, or pay a one-off fee to save extra £££

Course Description

Who is this qualification for?

This qualification is aimed at learners working in a business administration role. The qualification covers the knowledge and skills requirements of the Level 3 Business Administrator. It is suitable for those learners wishing to gain a nationally recognised qualification in business administration.

How long will it take?

The total qualification time is 381 hours, of which, a minimum of 236 are recommended as guided learning hours.

Topics covered

You will study 21 mandatory units. 

These are: 

1 - The organisation

2 - Value of their skills

3 - Stakeholders

4 - Relevant regulation

5 - Policies  

6 - Business fundamentals

7 - Processes

8 - External environment factors

9 - IT

10 - Record and document production

11 - Decision making  

12 - Interpersonal skills

13 - Communications

14 - Quality

15 - Planning and organisation

16 - Project management  

17 - Professionalism  

18 - Personal qualities

19 - Managing performance

20 - Adaptability

21 – Responsibility 

Training and Learning:

Learners receive support with the learner fully in charge of their own timetable.

Learning Support includes:

  • online learning materials
  • Live tutorials webinars
  • email support from tutor,
  • telephone support
  • and other learning resources as required.

Assessment method

This qualification is assessed by a portfolio of evidence.

The qualification is a combined knowledge and competence qualification. It is assessed through the completion of a portfolio of evidence.

A portfolio of evidence provide flexibility in how individual assessment criteria are assessed. Guidance is provide with each unit explaining how the assessment criteria can be assessed.

Learners must achieve all of the pass criteria across all units, in order to be awarded a Pass.

Evidence gathering and assessment methods used include:

Knowledge criteria:

  • worksheets
  • record of oral and written questioning
  • assignments/projects/reports
  • candidate and peer reports
  • record of professional discussion

Skills and behaviour criteria:

  • assessor observation - completed observational checklists
  • witness testimony
  • record of professional discussion
  • candidate and peer reports 

Enrolment Requirements 

You must live and work in England.


Learners need to have access to a computer/laptop/tablet with internet access, to be able to use the e-Portfolio. 

Learners need to be employed in a suitable management job role within the health and social care or children and young people’s sector.  

Those not in a management or supervisory role should move to such a job role in order to evidence their skills and competence. 

This qualification is delivered in English. Learners must be able to read and write in English, in order to undertake this qualification. 

Career path and Progression opportunities 

On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:
• Highfield Level 5 Diploma in Leadership and Management
• Operations/Departmental Manager apprenticeship
• Qualifications in coaching and mentoring

Still have questions?

You can create a Free Account, Login & Post your question in the Community