Course description

This short course provides learners with information on some values and behaviours that are essential for providing good quality, personalised and effective care, in all care settings within health and social care.

Values are the beliefs that people hold about aspects of life, issues and people around them. Values and beliefs form the basis of person's intentional activities and will even affect a person's unintentional behaviours, because "as you think, so you will do". 

Values are one of the factors that generate behaviour. Values influence a person's perception of what is right or what is wrong. 

Values influence the choices a person makes about all aspects of life, and values affect ethical behaviour of a person or otherwise.

They apply to all aspects of life and they influence how a person behaves in different situations. 

Staff in social care help people to live more independently and have a better quality of life. Therefore it is very important all staff have the right values. 

As most staff often work unsupervised and alone with clients, it is important that all staff recognise the acceptable values and behaviours.

Some of the values and behaviours required to work in social care include: 

  • Treat people with dignity and respect.
  • Good at working with others.
  • Committed to quality care and improving lives.
  • Willing to learn and develop at work. 

Managers need to be aware of which values and behaviours are acceptable and which are not, because attracting more people who have the values and behaviours will contribute to the delivery of high-quality care and support.

Course curriculum

  • 1

    About Social Care Values and Behaviours

    • What are values?

    • What is a belief

    • What is attitude?

    • Values central to providing good quality, personalised and effective care

    • What are the required values and beliefs in social care?

    • Dignity and respect - self assessment

    • Learning and reflection - self assessment

    • Working together - self assessment

    • Commitment to quality and support - self assessment

    • Finding out values, behaviours and attitudes of staff new to social care

    • What to do if you already have a values and behaviours framework in your organisation

    • What to do if you don’t yet have a values and behaviours framework in your organisation

    • Dignity and respect - staff values and behaviours

    • Learning and reflection - staff values and behaviours

    • Working together - staff values and behaviours

    • Commitment to quality care and support - staff values and behaviours

    • Links between values and workplace culture