This Care Manager course delivers essential knowledge and skills training for all those in management and supervisory roles in care settings.

This Care Manager course is aimed at Owners, Directors, Managers, Line managers, Supervisors, Team Leaders, Care Coordinators. 

There is no prior requirement to be in a management job to study for this course.

This course is for everyone, including those who want to work in a management position within the health and social care sector including:

• Care Business Owners
• Directors
• Registered managers,
• Service Managers
• Quality Managers 
• Deputy care managers
• Assistant care managers, 
• Team leaders
• Team supervisors
• Care team leaders
• Care supervisors
• Care coordinators,
• Senior Care Assistants, aspiring to management roles 
• Care assistants, aspiring to management roles
• all those aspiring to similar job roles

Working in all care settings such as:

• domiciliary care,
• residential care,
• hospital care,
• primary care,
• mental health services
• all other areas of NHS care
• other community based care services
• child care
• and any other regulated care setting.

This course is available to everyone, everywhere. There is no geographical restriction, and no eligibility criteria, making this course accessible to all, regardless of location or previous experience.

This Care Manager course is delivered online by Courses For Jobs Ltd in our secure password-protected LMS (Learning Management System).

All the learner requires is a functioning email address to receive their login details by email.

Learning resources for this course are delivered in our LMS in plain text reading materials, for easy access for low internet-bandwidth devices, and small screens such as mobile phones and tablets, anywhere in the world.

How to use this course

• To prepare to become a supervisor, manager, or team leaders  in care settings
• For updating your ongoing professional development 
• To support learning and progression to any recognised qualifications 
• Managers and Business Owners can use this course to support the professional development of your team members who you want to promote to Team Leaders, Supervisors, or Deputy Managers.

What you will learn 

The course covers the essential knowledge required in management of health and social care settings including the following topic areas:

• Leadership and Management principles
• Practical Leadership Behaviours and Attitudes in the workplace
• Leadership and Management in Care Settings
• Governance and regulatory processes in care settings
• Managing Communication and Information Governance in care settings
• Managing Relationships and partnership working in care settings
• Managing Person-centred practice for positive outcomes in care settings
• Managing Professional development, supervision and performance in care settings
• Managing Resources in care settings
• Managing Safeguarding, protection and risk in care settings
• Self Management of the Care Leader and Manager
• Management Decision making in care settings
• Entrepreneurial skills, Innovation and Change Management in care settings

Detailed content within topic areas covered include:

Leadership and Management principles

• Defining the concept of "leadership" and "management"
• Leadership Theories and Models
• Leadership Skills
• Leadership Styles
• Management Theories and Models
• Types of Managers
• Intrinsic and Extrinsic factors
• Line management
• Management Skills
• Modern ways of managing
• Comparing Leadership Vs Management at work
• Assigned and Emergent Leadership
• Importance of awareness of emergent leaders

Practical Leadership Behaviours and Attitudes in the care workplace

• Seven different dimensions of leadership behaviours
• Four different leadership levels at work
• Developing own self-awareness
• Self Management
• Continuing personal development
• Acting with integrity
• Working within teams
• Building and maintaining relationships
• Encouraging contribution
• Developing networks
• Planning services
• Managing and allocating resources
• Managing people
• Managing performance
• Ensuring the safety of people who use services
• Critically evaluating the service and the organisation
• Encouraging improvement and innovation
• Facilitating transformation
• Identifying the contexts for change
• Applying knowledge and evidence
• Making decisions
• Evaluating impact
• Developing the vision for the organisation
• Communicating the vision
• Embodying the vision
• Influencing the vision of the wider health and social care system
• Framing the strategy
• Developing the strategy
• Implementing the strategy
• Embedding the strategy

Leadership and Management in Care Settings

• Leadership and management in adult care
• Leadership values in care settings
• Leadership levels in care settings
• Raising awareness of the need for developing effective leadership skills
• Understanding what is a team
• Leading and managing teams
• Supervising and developing teams

Governance and regulatory processes in care settings

• CQC regulation
• CQC inspection process
• Key drivers, legislation and policies within the social care sector
• Role of the nominated individual
• Range of regulation processes
• Governance and accountability
• Relevant legislation and policy

Managing Communication and Information Governance in care settings

• Communicating effectively with others
• Systems for information management
• Information sharing
• Relevant legislation and policy

Managing Relationships and partnership working in care settings

• Partnership working
• Partnerships, cooperation and integration
• Working with carers, family and friends

Managing Person-centred practice for positive outcomes in care settings

• Understanding and implementing personalisation
• Outcome-based working
• The person in personalisation
• Embedding personalisation in practice
• Leading outcomes-based and person-centred practice
• Equality, diversity and inclusion
• Quality
• Continuous quality improvement within your organisation/work setting
• Developing a culture of continuous improvement

Managing Professional development, supervision and performance in care settings

• Workforce development
• Core skills
• Professional supervision
• Performance management

Managing Resources in care settings

• Resource management
• Finance management
• Human resource management
• Value based recruitment and retention polices
• Managing buildings
• Performance management of the service

Managing Safeguarding, protection and risk in care settings

• Promoting safeguarding and protection
• Reporting safeguarding concerns
• Safeguarding investigations
• Responding to suspected or alleged abuse of children and young people whilst working with adults
• Health and safety
• Assessing risk in the workplace
• Use of restrictive practices
• Managing complaints within the workplace
• Positive risk taking in the context of person centred and outcome based practice
• Mental capacity

Self Management of the Care Leader and Manager

• Self-awareness
• Managing own behaviour
• Management of own workload
• Managing Own personal development
• How to champion the vision of the organisation

Management Decision making in care settings

• Purpose and process of decision making
• Making decisions
• Communication when making decisions
• Reviewing decision making process

Entrepreneurial skills, Innovation and Change Management in care settings

• Developing and championing the organisation’s vision
• Understanding wider market of social care provision
• Entrepreneurial aspects of nurturing champions and innovators
• Importance of vision
• Context of Change management
• What drives change
• Eight Steps of Managing change
• Principles of Workforce Redesign
• Recognise the different ways people, organisations and partnerships respond to change

How to use this learning resource

• To prepare yourself to become a manager, team leader or supervisor in any organisation in health and social care. 
• To update your everyday skills and learning in management and leadership of care settings
• For updating your ongoing Professional Development (CPD) 
• To support your learning and progression to related qualifications, such as the Level 4 Certificate in Principles of Leadership and Management for Adult Care, or the Level 5 Diploma in Leadership and Management for Adult Care 
• Managers and Business owners can use this course to upskill their staff, prior to promotion to Team leader, Supervisor, or Deputy Manager