Highfield Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England)
This Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England), is the 2023 updated recognised qualification for CQC Registered Managers and those who lead and manage care and support services in the adult care sector in England. Note: You are expected to read ALL the information on this page.
This NEW 2023 Highfield Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) with Ofqual qualification number 610/1880/6 replaces the old Highfield Level 5 Diploma in Leadership and Management for Adult Care (RQF) that had the Ofqual number of 603/3594/4 which closed to new registrations on 31 July 2023.
The new Highfield Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) is now the current Ofqual-recognised qualification for those who manage care and support services within the adult care sector and for CQC Registered Managers in England.
The qualification aims to develop learners' knowledge and skills in leading and managing adult social care provision and teams, responsibilities of leaders and managers, improvement and innovation, communication, values and behaviours, health and safety and professional behaviours of leaders and managers.
Mandatory topics include:
- The Principles of Leadership and Management in Adult Social Care
- Team Leadership for Leaders of Adult Social Care Services
- The Principles of Governance and Regulatory Processes for Adult Social Care
- Decision Making for Leaders of Adult Social Care Services
- The Principles of Business and Resource Management for Leaders of Adult Social Care
- Leading Team Learning and Development in Adult Social Care
- Professional Supervision of Others in Adult Social Care
- Leading the Implementation of Safeguarding in Adult Social Care
- The Principles of Mental Capacity, Consent and Restrictive Practices for Leaders of Adult Social Care Services
- Professional Relationships and Partnership Working for Leaders of Adult Social Care Services
- Managing Comments and Complaints in Adult Social Care
- Leading the Vision and Future Direction of Adult Social Care Services
- Leading Continuous Improvement and Innovation in Adult Social Care
- Effective Communication for Leaders of Adult Social Care Services
- Information Management for Leaders of Adult Social Care Services
- Leading Person-Centred, Outcomes-Based Practice in Adult Social Care
- Promoting Individuals' Health and Wellbeing for Leaders of Adult Social Care Services
- Leading the Promotion of Equality, Diversity, Inclusion and Human Rights in Adult Social Care
- Leading Health and Safety in Adult Social Care
- Continuous Development for Leaders of Adult Social Care
- Promoting Personal Wellbeing
This qualification also has a wide selection of optional units for the learner to choose from.
CQC Assessment Framework, Regulatory Compliance and Inspection Training for Registered Managers, Nominated Individuals, Directors, and those aspiring to similar roles
Training is personalised to the needs of the particular learner. Includes Live Tutor Support, plus training on leading your organisation through CQC registration, inspections, and other related regulations
CQC Inspection and Compliance Training is personalised according to the needs of the learner and their particular organisation.
The contents and coverage include:
- About the CQC
- Understand Regulated Services and Regulated Activities
- Leadership and Management of a Regulated Organisation and Regulated Service
- Understand different types of Harm
- Understand Responsibility and Accountability
- Legislation, Regulations, and Standards
- Enforcing the law
- CQC Monitoring compliance
- Types and Sources of Evidence
- Assessing and Judging the Evidence
- Ratings and how they are applied
- Understanding inspections
- Quality Statements and I Statements
- Understanding the Assessment Criteria, how to evidence them
- Shared direction and culture
- Strategy and vision
- Organisational culture
- Values
- Addressing social impact
- Capable, compassionate and inclusive leaders
- Leadership competency, support and development
- Safe recruitment of leaders/FPPR
- Compassionate and capable leaders
- Roles and accountability
- Succession planning/talent management
- Freedom to speak up
- Speaking up culture
- Freedom to speak up guardian
- Whistleblowing
- Closed cultures
- Workforce equality, diversity and inclusion
- Fair and equitable treatment of staff
- Staff human rights
- Well-being of workforce
- Gender pay gap
- Workforce diversity
- Flexible working arrangements
- WRES and WDES
- Governance, management and sustainability
- Roles, responsibilities and accountability
- Governance, quality assurance and management
- Cyber security and data security and protection toolkit (DSPT)
- Emergency preparedness, including climate events
- Sustainability, including financial and workforce
- Data security/data protection
- Statutory and regulatory requirements
- Workforce planning
- External recommendations, for example safety alerts
- Records/digital records
- Partnerships and communities
- Sharing good practice and learning
- Integration health and social care
- Partnership working and collaboration
- Learning, improvement and innovation
- Innovation
- Learning and improvement
- Research
- Learning from deaths
- Environmental sustainability – sustainable development
- Staff awareness and education
- Carbon reduction.
- Health promotion and prevention
- Estates and facilities.
- Efficient service delivery with resource optimisation
- Learning culture
- Organisational learning and actions
- Continuous improvement
- Duty of candour
- Safe systems, pathways and transitions
- Continuity of safe care
- Safety during transitions (including from children to adult services)
- Referrals
- Safeguarding
- Safeguarding requirements (including children/young people)
- Mental Capacity
- People’s human rights
- Deprivation of Liberty Safeguards (DoLS) (Liberty Protection Safeguards)
- Closed cultures
- Harassment and abuse (and in the community)
- Sexual safety and empowerment
- Involving people to manage risks
- Behaviour that communicates
- Restrictive practice
- Clinical risk
- Managing risk/emergencies
- Safe environments
- Premises (including gas, electrical and fire safety)
- Equipment
- Environmental risks (including adverse weather such as heatwaves and flooding)
- Digital systems/technology assurance
- Safe and effective staffing
- Safe recruitment (including DBS)
- Staffing levels and skills mix
- Skills and qualifications/revalidation
- Learning, development and competency
- Support, supervision
- Performance management
- Volunteers and unpaid carers
- Infection prevention and control
- Cleanliness and hygiene (environment and equipment)
- Personal hygiene (staff and people who use services)
- Food hygiene
- PPE
- Vaccination
- Infection management
- Outbreak management
- Infectious diseases
- Waste and clinical specimen management
- Medicines optimisation
- IV medicines /fluids/medical gasses
- Medicines management
- Roles and responsibilities, delegation
- Prescribing
- Self-medication
- Consent/decisions/covert administration (including MCA)
- Controlled drugs
- Storage and disposal
- Antimicrobial stewardship
- STOMP/STAMP
- Assessing needs
- Assessing people’s needs (including accessibility and communication needs)
- Person-centred approach
- Carer assessments/support
- Care planning
- Clinical assessment tools
- Delivering evidence-based care and treatment
- Best practice guidance and standards
- Nutrition and hydration
- GIRFT (Getting it right first time recommendations)
- Clinical reviews/medical committees
- How staff, teams and services work together
- Transitions of care (including from children to adult services)
- Co-ordination and collaboration
- Delegation (for example, delegation of clinical tasks)
- Sharing information
- Supporting people to live healthier lives
- Identification and prevention
- Access to healthcare – GP, dentists etc
- Healthier lives promotion
- Health and wellbeing deterioration
- Physical activity
- CETRs (Care, Education and Treatment Reviews)
- Monitoring and improving outcomes
- Clinical outcomes
- Benchmarking
- Service accreditation schemes
- Quality of life outcomes
- Consent to care and treatment
- Consent
- Advocacy and support
- DNACPR (Do Not Attempt Cardiopulmonary Resuscitation)
- Kindness, compassion and dignity
- Respect and dignity
- Privacy and confidentiality
- Emotional wellbeing
- Caring and compassion
- Treating people as individuals
- Personal, cultural, social and religious needs
- Supporting communication and choice
- Independence, choice and control
- Access to friends and family (visiting rights)
- Supporting relationships and networks
- Access to community/activities
- Specialist/adaptive equipment
- Choice and decisions
- Sexual safety and empowerment
- Supporting independence
- Activities and wellbeing
- Responding to people's immediate needs
- Communication
- Anticipating need
- Responding quickly
- Workforce wellbeing and enablement
- Support and wellbeing
- Unpaid carers & volunteers
- Lone working
- Caseloads/workload
- Staff safety (including sexual safety)
- Person-centred care
- Care planning
- Needs and preferences
- Empowerment and decision making
- Care provision, integration, and continuity
- Availability and provision of services
- Eligibility/funding
- Continuity of care, support and treatment
- Providing information
- Accessible information standard
- Accessibility, transparency and communication
- GDPR (General Data Protection Regulation)
- Consumer rights (including communication of fees)
- Translation and interpretation
- Listening to and involving people
- Involvement and co-production
- Feedback and complaints
- Advocacy and support
- Carer support
- Equity in access
- Accessibility to services
- Emergency unplanned care access/out of hours arrangements
- Reasonable adjustments
- Accessible premises
- Waiting times/delays/cancellations
- Digital exclusion (communication barriers)
- Access to post treatment support
- Equity in experiences and outcomes
- Benchmark of expectations
- Barriers to care, support and treatment
- Inequalities in experience and outcomes
- People/communities whose voices are seldom heard
- Planning for the future
- DNACPR/ReSPECT
- End of life care
- Complex care needs
- Palliative care
- Decision making
- Post Inspection
- Dealing with ratings
- Action Plans
- Case Studies
- Bench marking your regulated service
- Continuing Improvement
Qualification Enrolment Requirements
Location Requirements - The learner must live and work in England, UK, to study for this qualification.
Age Requirements - The learner must be at least 19 years old. There is no maximum age limit.
Job Requirements for this qualification - The learner must be working in a management job in a CQC-regulated care setting in England. Those who are not currently in a management job can start this qualification, but will be required to actively look for a management job, or at least deputy manager role, within a year of starting this qualification, to be able to generate practical evidence of management skills in a current real job in England, because simulation is not allowed for this qualification.
Previous Work Experience - The prospective learner must have experience as a senior care assistant or senior support worker in England, probably already acting as a deputy manager in a care setting in England. Those learners who enrol while working as care assistants will be supported to actively progress their career into a management role
Previous Qualifications Required - None specifically. However successful learners would already have a vocational health and social care qualification, such as Level 3 Diploma in Adult Care (RQF) (England) or an equivalent or related qualification, as required for senior care workers in England. Those who don't possess this will be provided with additional remedial learning resources to bridge the gap.
Prior CQC Registration is NOT required
Process for Regulated Qualification Enrolment, Learning, Assessments, and Certification
Highfield Level 5 Leadership and Management for Adult Care (RQF) (England)
Our Qualification Delivery Process includes the following stages:
- Creation of the Learner's Learning Account on our password-protected Learning Management System (LMS)
- Qualification Payment (either one-time or by monthly instalments),
- Qualification Enrolment,
- Qualification Induction, Signing/Agreeing to additional Policies
- Provision of Learning Resources to the Learner
- Regular live tutorials to further support learning
- Learning done by the learner, and Learning Support provided by a tutor
- Creation of the Learner's separate Assessment Account, whereby all the RQF assessments will take place
- Assessment of Knowledge-based Assessment Criteria by an Assessor, and Feedback
- Assessment of Skills-based Assessment Criteria by an Assessor, and Feedback
- Building the Learner's Portfolio of Evidence. This is done by the Assessor
- Internal Quality Assurance of the Learner's Portfolio of Evidence
- External Quality Assurance of the Learner's Portfolio of Evidence, as well as Awarding Body Quality Review of the approved provider's processes and systems
- Awarding Body Certification and issuing of the Hard-copy certificates confirming achievement of the full diploma according to the Regulated Qualifications Framework (RQF)
Overview of Highfield Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England)
This qualification is 95 credits, while the old one was 80 credits
The Highfield Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) is the current Ofqual-accredited qualification for CQC Registered Managers and is recognised by Skills For Care as the qualification for Leaders and Managers of care and support services for adults that are regulated and inspected by the CQC in England.
The Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) covers all the knowledge and skills requirements of managers in various care settings regulated by the Care Quality Commission (CQC), whether health care or social care, according to the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Key facts about this recognised qualification
Regulator: Ofqual
Qualification number: 610/1880/6
Learning aim reference: 61018806
Credit value: 95
Assessment method: Portfolio of evidence
Guided learning hours (GLH): 607
Total qualification time (TQT): 950 hours
What Fees cover
Fees cover all learning resources, premium learner support, assessments and feedback, and awarding body certification on completion.
Full Description of the qualification
You must live and work in England to do study for this qualification.
This accredited qualification is awarded by Highfield Awarding Body for Compliance (HABC).
The Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) to provide learners with the knowledge and skills needed to manage, practise and lead others in adult care provision, in all care settings.
Learners undertaking the Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) will acquire and use skills of leadership, mentoring, coaching and reflection through work-based learning opportunities.
The Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) is most suitable for those working in a managerial role in adult care settings who are looking to progress their career. It is also appropriate for managers who have not yet achieved a vocational qualification at Level 5.
Completing the Level 5 Diploma in Leadership and Management for Adult Care (RQF) enables the manager to:
- Confirm occupational competence and "licence to practice" as Registered Manager.
- Confirm competence in an occupational role to the Registered Manager standards as required
The Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) is the most up-to-date nationally recognised qualification for CQC Registered Managers, and is based on the Health and Social Care National Occupational Standards (NOS), the Skills for Care Management Induction Standards (MIS), and the recent review of the old qualification following the pandemic. The NOS, MIS, assessment principles and qualification structure are owned by the Sector Skills Council, Skills for Care.
The aim of the Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England) is to guide and assess the knowledge and skills relating to leadership and management within adult care. Learners undertaking this qualification will be working in a managerial role in a variety of adult care settings.
As learners engage with the units of this qualification, they will learn more about how to develop leadership and management skills. As a leader in adult care, the learner will become an important role model for others, inspiring staff and raising aspirations. Learners will be able to respond to drivers in adult care through strong leadership, values base, innovation, and business insight.
Usual job roles within care services for those working towards this qualification include:
- Directors
- Nominated persons
- Managers
- Deputy managers, and Assistant managers
And all those aspiring to those job roles or similar roles
Start Date
The learner's start date is the date they pay their fees.
Every learner is unique, with their own specific needs, hence the one-to-one private tutorial to support the learner, and ensure full confidentiality of any issues raised and discussed.
Learning and Learner Support:
Learners receive support with the learner fully in charge of their own timetable.
Learning Support includes tutorial support and coaching delivered via 35 bite-sized courses to support the learning.
Learning Support includes:
- Online learning materials
- Tutorials and recordings
- Email support from tutor,
- Community and Peer support
- and other learning resources as required.
Assessments
The learner has access to our e-Portfolio for assessments and assignments.
Your trainer/assessor will assist you in producing a portfolio of evidence that provides evidence of your knowledge and performance.
Assessments are flexible and involve a variety of assessment methods to be chosen and used according to the learner's circumstances including:
- written questions,
- oral questioning,
- professional discussions,
- observation of work-based performance,
- work-based evidence,
- personal statements
- reflective accounts
- witness testimony,
- and more.
How long does it take – Duration of the qualification
Flexible duration.
The Total Qualification Time (TQT) is 950 hours.
The learner will decide their own duration.
Learners can complete the qualification as fast as they want, however learners must be aware that all assessments must be completed to the required Level 5 standard.
This is a large qualification. There are at least 25 units to complete, requiring about 950 hours.
For managers in a busy job, this qualification can be completed in 24 months, if the learner spends on average about 1.5 hours daily on studying their learning resources, conducting practical work-based activities to boost their skills, and completing assignments and assessments.
Learners should decide their duration based on how much time daily they intend to commit to their studies.
Some learners want to complete quicker than 24 months, and they can calculate how much time they need to dedicate, based on the above.
For example, if a learner chooses to complete in 12 months which is 52 weeks, then they should expect to study about 3 hours everyday, to complete their learning, practical work-based skills, and complete assessments.
If a learner has not completed the qualification within their chosen duration, extensions are available, subject to terms and conditions.
What certificates do you get when you complete your course?
On full completion of this qualification, the learner will receive the full Highfield Level 5 Diploma in Leadership and Management for Adult Care (RQF) (England), issued by Highfield Qualifications (Highfield Awarding Body for Compliance - HABC).
Awarding Body Certificates are provided in two forms, hard-copy originals, and digital PQF originals. There is no additional fee for certificates.
Career Path following completion
Completing this qualification makes you fully qualified to manage a care facility, or health facility for adults or children. It makes you eligible for Registered Manager status with the CQC.
Successful learners can also become Assessors and Tutors for delivering and assessing Health and Social Care qualifications.
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