Overview of the course

This course can be taken alone or as part of the Level 2 Health and Social Care Certificate eLearning bundle 

https://www.coursesforjobs.com/bundles/level-2-health-and-social-care-certificate-bundle

Entry requirements: No minimum entry restrictions 

Assessment type: End of course Multiple Choice Questions 

Your knowledge and skills will be tested with an automated multiple-choice assessment. You will receive instant results to let you know if you have successfully passed the course. Retakes are free.

Assessment pass mark – 80% needed to pass 

Cost(s) of assessment and certification – All costs included in the course price

Course Contents

What you will learn on this course 

  • Definition the term "duty of care" 
  • Understand "duty of candour" 
  • Implications of duty of care
  • How the duty of care affects the care worker's role 
  • Dilemmas that may arise between the duty of care and an individual’s rights 
  • Where to get additional support and advice about how to resolve such dilemmas 
  • Know why it is important that individuals know how to make a complaint
  • Know how to respond to complaints 
  • Understand the main points of agreed procedures for handling complaints 

This course is suitable for all staff

This e-learning course is suitable for all those who work in health and social care services, including:

  • Healthcare assistants
  • Support workers
  • Care assistants
  • Community services
  • NHS medical, nursing, AHP and care staff
  • Locum doctors and nurses
  • Locum allied health professionals (AHPs)
  • Agency nurses
  • Agency workers
  • and anyone else who works within health and social care

This online Communication in Health and Social Care e-learning course should be completed by those who work in health and social care services, including:

  • NHS medical, nursing, AHP and care staff
  • Locum doctors and nurses
  • Locum allied health professionals (AHPs)
  • Agency nurses
  • Agency workers
  • Healthcare assistants
  • Support workers
  • Care assistants
  • Community services.
  • This online Communication in Health and Social Care e-learning course should be completed by those who work in health and social care services, including:
    • NHS medical, nursing, AHP and care staff
    • Locum doctors and nurses
    • Locum allied health professionals (AHPs)
    • Agency nurses
    • Agency workers
    • Healthcare assistants
    • Support workers
    • Care assistants
    • Community services.

Links to qualifications