This Level 2 course covers the following:

1. Why communication is important in the work setting
2. Different reasons why people communicate 
3. How effective communication affects all aspects of working in adult social care settings 
4. Why it is important to observe an individual’s reactions when communicating with them 
5. How to meet the communication and language needs, wishes and preferences of an individual 
6. Why it is important to find out an individual’s communication and language needs, wishes and preferences 
7. Range of communication methods
8. Understanding barriers to communication 
9. How to identify barriers to communication 
10. Ways to reduce barriers to communication 
11. Ways to check that communication has been understood 
12. Sources of information and support or services to enable more effective communication 
13. Understand confidentiality in adult social care settings 
14. Defining the term “confidentiality” 
15. Ways to maintain confidentiality in day to day communication 
16. Situations where information normally considered to be confidential might need to be shared with agreed others 
17. How and when to seek advice about confidentiality