Overview of the course
Level 2 Principles of communication in adult social care settings
Price of course: £8 per learner enrolment
Type of course: Knowledge-based course (not a formal qualification)
Study method: Online, self-paced by learner
Level: 2 in England
Credit value: 2 credits
Estimated Course Duration: 12 hours average, depending on the learner
Entry requirements: No minimum entry restrictions
Assessment type: End of course Multiple Choice Questions
Your knowledge and skills will be tested with an automated multiple-choice assessment. You will receive instant results to let you know if you have successfully passed the course. Retakes are free.
Assessment pass mark – 80% needed to pass
Cost(s) of assessment and certification – All costs included in the course price
Course Contents
Level 2 Principles of communication in adult social care settings
This Level 2 course covers the following:
- Why communication is important in the work setting
- Different reasons why people communicate
- How effective communication affects all aspects of working in adult social care settings
- Why it is important to observe an individual’s reactions when communicating with them
- How to meet the communication and language needs, wishes and preferences of an individual
- Why it is important to find out an individual’s communication and language needs, wishes and preferences
- Range of communication methods
- How to reduce barriers to communication
- How to identify barriers to communication
- Ways to reduce barriers to communication
- Ways to check that communication has been understood
- Sources of information and support or services to enable more effective communication
- Understand confidentiality in adult social care settings
- Defining the term “confidentiality”
- Ways to maintain confidentiality in day to day communication
- Situations where information normally considered to be confidential might need to be shared with agreed others
- How and when to seek advice about confidentiality
This course is suitable for all staff
This online course is for all those who work, or aspire to work in any type of health and social care services, including:
- Healthcare assistants
- Support workers
- Care assistants
- Community services
- NHS medical, nursing, AHP and care staff
- Locum doctors and nurses
- Locum allied health professionals (AHPs)
- Agency nurses
- Agency workers
- and anyone else who works within health and social care
External Accreditation of certificate
Ofqual-recognised Awarding Body certification
Related Learning Bundles
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£21.00Health and Social Care Level 2 Certificates bundle
Health and Social Care Level 2 Certificates bundle has 14 courses for those working in any health or social care setting, e.g. social care, residential or domiciliary care, hospital care. Pay £21 only, save £103 (83%) on usual cost of £124.
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£29.00Health and Social Care Level 2 Certificate bundle PLUS Care Certificate 15 Standards courses
Health and Social Care Level 2 bundle PLUS 15 Care Certificate Standards plus 2 Bonus Courses, has 31 online courses in health or social care setting, e.g. social, residential, domiciliary, hospital care. Usual cost £161, Pay £29, save £132
Related Qualification
One qualification, different payment options, either pay in monthly instalments, or pay a one-time fee
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Pay £22/month X 12 monthsHighfield Level 2 Certificate in Preparing to Work in Adult Social Care (RQF) - payment by monthly instalments
Level 2 Certificate in Preparing to Work in Adult Social Care (RQF) is an Ofqual-recognised qualification for health care assistants and support workers, same as the NVQ Level 2 in Health and Social Care. Enrol and start from only £22. Instant Access
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£211.00Highfield Level 2 Certificate in Preparing to Work in Adult Social Care (RQF) | Qualification Bundle
Highfield Level 2 Certificate in Preparing to Work in Adult Social Care (RQF) Qualification Bundle with 31 courses for health care assistants and support workers in all Health and Social Care settings. Payment gives Instant Access to all 31 courses