Overview of the course

Entry requirements: No minimum entry restrictions 

Assessment type: End of course Multiple Choice Questions 

Your knowledge and skills will be tested with an automated multiple-choice assessment. You will receive instant results to let you know if you have successfully passed the course. Retakes are free.

Assessment pass mark – 80% needed to pass 

Cost(s) of assessment and certification – All costs included in the course price

What you will learn on this course

  • Be able to define "person-centred values" means 
  • Why it is important to work in a way that embeds person centred values 
  • How to find out the history, preferences, wishes and needs of an individual 
  • How to take into account the history, preferences, wishes and needs of an individual when planning care and support 
  • How using an individual’s care plan contributes to working in a person centred way 
  • Understand what “consent” means 
  • The importance of gaining consent when providing care or support 
  • How to establish consent for an activity or action
    What steps to take if consent cannot be readily established 
  • What is meant by active participation 
  • How active participation benefits an individual 
  • Ways of reducing barriers to active participation 
  • Ways of encouraging active participation  
  • Ways of supporting an individual to make informed choices 
  • Why risk-taking can be part of an individual’s choices 
  • How agreed risk assessment processes are used to support the right to make choices 
  • Why a worker’s personal views should not influence an individual’s choices 
  • How to support an individual to question or challenge decisions concerning them that are made by others 
  • How individual identity and self esteem are linked with well-being 
  • Attitudes and approaches that are likely to promote an individual’s well-being 
  • Ways to contribute to an environment that promotes well-being

This course is suitable for all staff

This e-learning course is suitable for all those who work in health and social care services, including:

  • Healthcare assistants
  • Support workers
  • Care assistants
  • Community services
  • NHS medical, nursing, AHP and care staff
  • Locum doctors and nurses
  • Locum allied health professionals (AHPs)
  • Agency nurses
  • Agency workers
  • and anyone else who works within health and social care

This online Communication in Health and Social Care e-learning course should be completed by those who work in health and social care services, including:

  • NHS medical, nursing, AHP and care staff
  • Locum doctors and nurses
  • Locum allied health professionals (AHPs)
  • Agency nurses
  • Agency workers
  • Healthcare assistants
  • Support workers
  • Care assistants
  • Community services.
  • This online Communication in Health and Social Care e-learning course should be completed by those who work in health and social care services, including:
    • NHS medical, nursing, AHP and care staff
    • Locum doctors and nurses
    • Locum allied health professionals (AHPs)
    • Agency nurses
    • Agency workers
    • Healthcare assistants
    • Support workers
    • Care assistants
    • Community services.

Links to qualifications