What you will learn
Course content includes
Overview of UK CSTF Conflict Resolution
Definition and Common Causes of conflict
Assault
Avoiding conflict
Communication breakdown
Attitude and Behavioural Cycle
De-escalation
Lone Workers
Conflict Pyramid
Conflict Models
Risk Assessment
Personal Space
Dealing with a Conflict Situation
Support Following a Violent Incident
Your Personal Safety
Course Summary
Conflict Resolution eAssessment
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